Shipping & Returns
**CHRISTMAS CUT OFFS**
We are based in Sydney NSW (East coast), so the following cut offs for Christmas apply, and please note all effort is made for your parcel to arrive on time but on rare occasions things happen with courriers that are out of our control. Please also note parcel pickup doesn't happen on public holidays & weekends.
- East to West - 16th Dec
- East to East - 18th Dec
- Everywhere Else - 12th Dec
- Same City - 20th Dec
Flat Rate Shipping Australia wide $9.95
- We ship nationally using local couriers
- If you have a deadline you need to meet please get into contact with us firstname.lastname@example.org
- For local Pickup (Warriewood NSW) use the code "Pickup" in your cart.
- Unfortunately we do not deliver to PO / Secure boxes and some remote locations within Australia
We do not offer international shipping at this point in time.
If you change your mind or feel the quality of your purchased item isn't what you thought it should be, we have a 15 day (from purchase date) returns policy on undamaged product/s with undamaged original packaging. The product/s need to be in resealable condition. The original Ship Me Toys invoice will also need to be provided. We will even pay for the return freight, please e-mail us prior to returning.
If you receive a damaged product, then of course we will fund the return shipping costs, and you can have a credit voucher, full refund or a replacement product if available.
No refunds or exchange on items that were purchased while on sale.